Outside Sales Representative
Company: Race Telecommunications LLC
Location: Lancaster
Posted on: October 3, 2024
Job Description:
Job Title: Outside Sales Representative Classification:
Full-Time, Non-Exempt, At-Will Reports to: Sales Manager
Department: Sales and Marketing Location: Onsite: Lancaster, CA.
Location Status: Work will be primarily performed onsite in our
office. Travel to and work from other Race offices or other
off-site locations will be required. Pay: Salary + Bonus Incentive
Potential - Hourly rate $18-19/hr. - Total anticipated yearly
compensation between $36,000 - $75,000 Beware of scams that target
job seekers. Race Communications will never provide a job offer
without a comprehensive interview process (including in-person or
secure video conferencing), request sensitive information through
unsecure platforms such as email or text messaging, require
candidates to pay fees, or pressure candidates to act without
careful consideration. You can get more information about Race
Communications at www.race.com or by contacting our recruiting team
directly. About Us: As the leading provider of 10G fiber internet
in California, Race Communications is a company built by the needs
of the communities that we serve. In collaboration with the
California Public Utilities Commission and many non-profit
community advocacy groups, we build next-generation fiber
infrastructure where others won't, serving over 30 communities
across the state. Working for Race means being dedicated to
bringing cutting-edge fiber internet to rural and urban
communities, providing opportunities, enhancing technology, and
enabling access for generations to come. Summary: As an Outside
Sales Representative at Race Communications, you will be
instrumental in expanding our customer base and driving revenue
growth. Your primary responsibility is to proactively engage
potential customers through direct interactions in their homes and
communities. You will serve as the face of Race Communications,
creating meaningful connections with individuals and effectively
conveying the exceptional value of our products and services to
secure their business. This role requires excellent communication
and customer service skills, as well as sales acumen to explain
products and services, address questions and complaints, and
provide effective solutions. You will also support Race
Communications' mission to bridge the digital divide between rural
and urban areas by promoting reliable, high-quality internet
services. This individual should be able to communicate and work
effectively with external service representatives and internal team
members who possess a wide variety of backgrounds, personalities,
and communication skills. This individual should be able to work
effectively in a dynamic, fast-paced, and evolving environment
while maintaining a productive professional demeanor. This
individual must be capable of working independently, as well as
collaboratively with other Race team members across teams and
levels of our organization. Qualifications and Experience:
- Eligibility to work in the US without sponsorship
- Minimum age requirement of 18 years
- A valid driver's license, subject to successful verification
through a DMV check, is mandatory
- High school diploma, GED or equivalent required
- Minimum of one year of experience in sales, outside sales, or a
related field, with equivalent work experience in customer-facing
roles required
- Demonstrated proficiency in utilizing CRM systems (e.g.,
Salesforce and Sales Rabbit) to manage customer data, track
interactions, and analyze customer behavior
- Increased customer base by 10-15% through the implementation of
targeted relationship management strategies, resulting in improved
client satisfaction and loyalty
- Consistently meet or exceed monthly sales quota, achieving a
target of 44 door-to-door sales per month based on market
demand
- Ability to travel moderate distances by both car and foot to
meet with clients and prospects, daily
- Willingness to participate and occasionally travel to attend
sales and marketing events, contributing to the company's outreach
efforts and client acquisition strategies
- The ability to effectively communicate in English, including
speaking, reading, writing, and comprehension, as necessary for
effective job performance and workplace communication
- Proficiency in Spanish language desirable
- Skills:
- Ability to listen, address questions and customer complaints,
and providing timely solutions
- Proficient use of MS Office tools (including Word, Excel,
PowerPoint, and Teams) and iPad for taking orders
- Functional use of common office equipment, computers, and
office software
- Strong time management skills, with the ability to manage
priorities and workflow
- Commitment to accuracy and high standards for quality of
work
- Ability to work with all levels of team members and
management
- Excellent problem resolution and customer service skills
- Ability to deal effectively with a diversity of individuals at
all organizational levels
- Strong organizational skills that reflect ability to perform
and prioritize multiple tasks seamlessly with excellent attention
to detail
- Excellent verbal and written communication skills
- Ability to work on complex projects with general direction and
minimal guidance
- Versatility, flexibility, and willingness to work within
constantly changing priorities with a sense of urgency
- Good judgement with the ability to make timely and sound
decisions
- Highly resourceful team-player, with the ability to also be
extremely effective independently
- Ability to effectively present information and respond to
questions Essential Duties and Responsibilities: Sales Outreach and
Customer Engagement:
- Sources new sales opportunities through door-to-door education
of Race fiber optic internet, phone, and television services
- Identifies, assesses, and understands customer needs and
requirements to achieve customer satisfaction
- Identifies potential sales opportunities, and generates
interest and sales opportunities
- Builds relationships and trust with customers through open and
interactive communication (listening) Sales Goals and Performance:
- Meets or exceeds monthly sales goals set by you and your
manager
- Manages creation and presentation of quotations for
opportunities as they are identified
- Generates new business and promotes growth of Race products
Product Knowledge and Customer Service:
- Gains and retains extensive product knowledge as well as
detailed comprehension of customer's requirements for Race fiber
optic internet, phone, and television products
- Provides accurate, valid, and complete information when using
our CRM and other software as provided Documentation and
Compliance:
- Keeps detailed records of customer interactions, processes
customer accounts, and files documents
- Follows sales team procedures and guidelines, along with
policies outlined in the Race Communications Employee Handbook
Sales Campaigns and Events:
- Participates in sales and marketing campaigns and attends
outside events (travel required) Vehicle Maintenance and Travel:
- Maintains vehicle/equipment pre-op/post-op to be prepared to
perform required duties
- Maintains a clean driving record as defined by the current
fleet insurance underwriter
- Observes hazards and reports any concerns or accidents to a
supervisor or safety professional; participates in the
investigation process as needed
- Travels to multiple service locations across California and
occasionally beyond, including during adverse weather conditions,
while adhering strictly to safety protocols
- Commutes extensively by vehicle daily, both indoors and
outdoors, to visit Race clients' businesses and/or residences
- Flexibility to work overtime, including nights and weekends, as
necessary Safety Protocols:
- Adheres to safety protocols and guidelines outlined in the Race
employee handbook and job description to promote a safe work
environment Other duties as necessary may include but are not
limited to:
- Successfully completes assigned training and examinations, as
well as participate in ongoing performance and development reviews,
and goal setting
- Be available to participate in internal or external meetings,
special functions, and professional development opportunities
- Cross-trains and shares knowledge with other team members
- Supports routine tasks
- Maintains a professional appearance, hygiene, and demeanor As
Part of Our Team, You'll Enjoy:
- 100% Employer-paid medical, dental, vision, and life for all
our employees
- 401 (k) with 100% Employer-matched up to 4% of your annual
income
- Generous paid time off including sick, vacation, holiday and
birthday pay
- Company provided equipment including uniforms, safety, tools,
vehicle, and tech
- Free Race TV, highspeed internet, cable, and phone service
where available
- Working as part of our diverse team that fosters a culture of
appreciation and collaboration, where every member is valued as an
integral part of our success All offers of employment are
contingent until all pre-employment requirements are met. These
requirements, which vary by position, may include drug and
background screenings as well as Motor Vehicle and DOT related
screening and reporting requirements. Race will consider qualified
job applicants with arrest and conviction records for employment.
All new employees will participate in the mandatory 'Speedway to
Success' (Speedway) orientation at one our offices located in
either Chico, Farmersville, Lancaster, North Palm Springs, Phelan,
Pleasant Hill, San Francisco, Tehachapi, and Yuba City, CA. The
duration of the Speedway program spans from 1-3 weeks, depending on
the position. During Speedway the schedule will vary; you may not
work full 8-hour days and there may be off days. Applicants further
than 50 miles from these training locations will be provided with
necessary travel accommodations as part of the onboarding process.
Applicants 50 miles or less from these locations will be considered
regular commute. For those working remotely, virtual attendance
will depend on position requirements. Further details will be
provided to you during the interview process, and before your start
date. . Race Communications is an equal opportunity employer who
welcomes applications from individuals (with or without reasonable
accommodation), with the skills, experience, and dedication to
excel in their roles without regard to race, religion, color,
sex/gender (including pregnancy, childbirth, breastfeeding, or
related medical conditions), sex stereotype, gender identity/gender
expression and sexual orientation, national origin, ancestry,
physical or mental disability, medical condition, genetic
information/characteristics, marital status/registered domestic
partner status, age, sexual orientation, reproductive health
decision-making, military or veteran status or any other basis
protected by federal, state, or local law, ordinance, or
regulation. Reasonable accommodation(s) for qualified individuals
with disabilities are available as part of the application and
interview processes. If accommodations are needed during the
application or interview process, or workplace accommodations are
required after a job offer is made, please contact
recruiting@race.com to initiate the interactive process.
Updated: 09/2024
Compensation details: 18-19 Hourly Wage
PI708474eb0c03-37248-35695278
Keywords: Race Telecommunications LLC, Pico Rivera , Outside Sales Representative, Sales , Lancaster, California
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