CUSTOMER SERVICE REPRESENTATIVE
Company: Bikram Yoga Rancho Cucamonga
Location: Rancho Cucamonga
Posted on: October 3, 2024
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Job Description:
Job Title: Remote Customer Service Representative for Amplified
Digital AgencyLocation: RemotePay: $35 per hourSchedule:
FlexibleTraining: Paid training providedEquipment: Necessary
equipment providedAbout Us:Amplified Digital Agency is a dynamic
full-service digital marketing agency dedicated to helping
businesses expand their online presence. We provide custom digital
solutions for a wide range of industries. We are seeking a Remote
Customer Service Representative to provide exceptional support to
our clients, helping them navigate our services and resolve any
issues they may encounter.Key Responsibilities:Client Support:
Respond to customer inquiries via phone, email, and chat regarding
services, project statuses, billing, and technical issues.Problem
Solving: Troubleshoot customer concerns and escalate more complex
issues to the appropriate internal teams for resolution.Customer
Onboarding: Assist new clients in understanding our digital
marketing services, processes, and tools, ensuring they are
well-supported from the start.Maintain Customer Records: Accurately
document customer interactions, inquiries, and resolutions in the
CRM system, ensuring up-to-date client information.Feedback
Collection: Gather and report client feedback, working closely with
internal teams to continuously improve service offerings and
customer satisfaction.Upselling & Cross-Selling: Identify
opportunities to inform clients of additional services or upgrades
that would benefit their business goals.Follow-Up: Ensure timely
follow-up on client issues or requests to maintain high levels of
client satisfaction.Collaboration: Work with the sales, marketing,
and technical teams to ensure clients are receiving comprehensive
support and solutions.Requirements:Strong communication skills
(written and verbal) with a professional and friendly
demeanorPrevious experience in customer service, client support, or
a related roleProficient in using CRM software and customer support
toolsStrong organizational skills with attention to detailAbility
to handle multiple tasks and prioritize effectivelySelf-motivated
and able to work independently in a remote settingKnowledge of
digital marketing services (SEO, PPC, social media, etc.) is a plus
but not requiredPerks:Flexible work schedule to suit your
lifestylePaid training to ensure you are well-prepared for the
roleAll necessary equipment (laptop, headset, etc.) will be
providedOpportunity to grow with a forward-thinking, innovative
digital agencyIf you are passionate about delivering top-notch
customer service and enjoy helping clients succeed, we would love
to hear from you!Job Title: Remote Customer Service Representative
for Amplified Digital AgencyLocation: RemotePay: $35 per
hourSchedule: FlexibleTraining: Paid training providedEquipment:
Necessary equipment providedAbout Us:Amplified Digital Agency is a
dynamic full-service digital marketing agency dedicated to helping
businesses expand their online presence. We provide custom digital
solutions for a wide range of industries. We are seeking a Remote
Customer Service Representative to provide exceptional support to
our clients, helping them navigate our services and resolve any
issues they may encounter.Key Responsibilities:Client Support:
Respond to customer inquiries via phone, email, and chat regarding
services, project statuses, billing, and technical issues.Problem
Solving: Troubleshoot customer concerns and escalate more complex
issues to the appropriate internal teams for resolution.Customer
Onboarding: Assist new clients in understanding our digital
marketing services, processes, and tools, ensuring they are
well-supported from the start.Maintain Customer Records: Accurately
document customer interactions, inquiries, and resolutions in the
CRM system, ensuring up-to-date client information.Feedback
Collection: Gather and report client feedback, working closely with
internal teams to continuously improve service offerings and
customer satisfaction.Upselling & Cross-Selling: Identify
opportunities to inform clients of additional services or upgrades
that would benefit their business goals.Follow-Up: Ensure timely
follow-up on client issues or requests to maintain high levels of
client satisfaction.Collaboration: Work with the sales, marketing,
and technical teams to ensure clients are receiving comprehensive
support and solutions.Requirements:Strong communication skills
(written and verbal) with a professional and friendly
demeanorPrevious experience in customer service, client support, or
a related roleProficient in using CRM software and customer support
toolsStrong organizational skills with attention to detailAbility
to handle multiple tasks and prioritize effectivelySelf-motivated
and able to work independently in a remote settingKnowledge of
digital marketing services (SEO, PPC, social media, etc.) is a plus
but not requiredPerks:Flexible work schedule to suit your
lifestylePaid training to ensure you are well-prepared for the
roleAll necessary equipment (laptop, headset, etc.) will be
providedOpportunity to grow with a forward-thinking, innovative
digital agencyIf you are passionate about delivering top-notch
customer service and enjoy helping clients succeed, we would love
to hear from you!Compensation details: 25-35 Hourly
WagePI9849d2b592c3-25660-35694473
Keywords: Bikram Yoga Rancho Cucamonga, Pico Rivera , CUSTOMER SERVICE REPRESENTATIVE, Sales , Rancho Cucamonga, California
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