Head of Community Support
Company: VirtualVocations
Location: Long Beach
Posted on: November 8, 2024
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Job Description:
A company is looking for a Head of Community Support to lead and
inspire a high-performing support team.
Key Responsibilities
Oversee daily performance and productivity of the Community Support
team
Establish and monitor Support SLAs, focusing on productivity and
member experience
Continuously evaluate and improve support tools and workflows,
integrating AI solutions
Qualifications
Data-driven and business-focused
Proven leadership experience managing teams supporting premium
products
Strong experience with best practices and advanced support
technologies
Highly productive, organized, and detail-oriented
Commitment to enhancing member experience and scaling
operations
Keywords: VirtualVocations, Pico Rivera , Head of Community Support, Other , Long Beach, California
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