Sr Cust Serv Specialist
Company: Disability Solutions
Location: Westlake Village
Posted on: October 24, 2024
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Job Description:
Job Description:ABOUT US:At Bank of America, we are guided by a
common purpose to help make financial lives better through the
power of every connection. Responsible Growth is how we run our
company and how we deliver for our clients, teammates, communities
and shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!JOB DESCRIPTION:National Service & Solutions is
a specialized contact area within Global Operations supporting high
risk and complex activities. Call Center agents are responsible for
providing Consumer and Small Business Deposit product problem
handling and escalation support for Financial Centers (FC), clients
(internal and external) and third parties. Key responsibilities
include performing routine and complex account maintenance, solving
problems, investigating a range of issues and requests that require
gathering information, setting expectations, and working with other
support organizations to fulfill the request, while delivering
expert client care. Job expectations include adhering to
established Service Level Agreements and handling escalated issues
by navigating the bank while mastering multiple systems to resolve
client requests.RESPONSIBILITIES:
Keywords: Disability Solutions, Pico Rivera , Sr Cust Serv Specialist, Other , Westlake Village, California
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