School Director
Company: Kaplan International
Location: Los Angeles
Posted on: October 18, 2024
Job Description:
School Director, LA WestwoodJob Title: School Director, LA
WestwoodJob DescriptionPart of Kaplan Inc and sitting within the
Kaplan Languages Group (KLG), Kaplan International Languages
provides high-quality English language programmes to customers from
over 100 countries. Our schools are located across the UK, Ireland,
USA, Canada, Australia and New Zealand.As a premium provider of
English language education, quality is central to everything we do.
Whether that's providing advice at the start of a customer's
journey, ensuring that accommodation is as advertised, or that all
lessons are well-planned and expertly delivered, our expectation is
that wherever people work in the business, they will reflect these
high standards.An exciting opportunity for you!We are looking to
appoint a School Director for our vibrant LA Westwood school, who
will be responsible for the success of all school operations and
for ensuring that the goals of the company are met. This will
involve overseeing all programs and services offered at the school,
including academics, housing, activities, and general
administration; looking after the well-being of our students and
employees; monitoring student satisfaction, staff professionalism,
academic integrity, and compliance; meeting student enrollment and
operating income goals; and ensuring that the goals of the company
are met.Responsibilities:
- Business Management: manage and assume ultimate responsibility
for service, operations, academics, housing, student activities,
ancillary programs and services.
- Accommodation: ensure appropriate management of all aspects of
housing program, including host family recruitment, supply, quality
and retention; availability and profitability of
residences/dorms/apartments; strong involvement in conflict
resolution between students, families and vendors; accurate
payments to families and vendors; effective response and resolution
to issues and complaints raised by Customer Service and Agents;
correct use and utilization of databases; staffing and
training.
- Personnel Matters: hire, train and supervise staff; train and
supervise staff in product knowledge, sales conversion techniques,
and customer services expectations; ensure all HR processes and
requirements are adhered to.
- Budget and Financial Oversight: manage and oversee all aspects
of school budget and finances; work closely with accounts
receivable and payment processing; maintain constant control of and
knowledge of school finances and respond/adjust accordingly.
- Student Welfare: ensure quick resolution to customer service
challenges; work in close partnership and cooperation with Customer
Service teams world-wide; surveys and adjustments.
- Affiliations and Compliance Issues: manage compliance issues
and counsel students on visa regulations; ensure adherence to and
communicate on immigration and regulatory standards (e.g. ACCET and
SEVIS).
- Sales and Marketing: participate in national initiatives and
communicate feedback to national team; develop and solidify
relationships with agencies locally and world-wide.
- Execution of local, grass-roots marketing.
- Train all staff on effective sales techniques (e.g. closing
domestic enrollments, maximizing extensions and minimizing
terminations).
- Pro-actively seek out new partners and vendors within the
community, including post-secondary institutions, vendors, host
families, residences, etc.
- Public Relations: conduct sales and informational seminars both
in-house as well as within the community (e.g. presenting to local
colleges, embassies/consulates, etc).
- Work with counterparts in other KI schools, as well as shared
center staff, vendors, partners and Customer Service teams
world-wide.
- Complete other duties as assigned.Your success in the role will
be measured by a number of metrics and criteria which will include
but not be limited to the following:
- Managing to budget; profitability of school.
- School performance per Board Report.
- Student Survey Results, with particular reference to
recommendation rate, teacher excellence and impression of
staff.
- Ability to develop and follow up on marketing plans, success of
initiatives.
- Maximization of Extensions and Minimization of
Terminations.
- Short-term and long-term development and domestic planning;
ability to adjust plans accordingly.Our ideal candidate possesses
the following essential knowledge, qualifications and skills:
- Excellent management and staff supervision skills.
- Excellent interpersonal, communication and presentation
skills.
- Excellent organizational and planning skills with the ability
to handle numerous details.
- Excellent problem solving, decision-making, and creative
thinking abilities.
- Excellent leadership, management and team motivation
skills.
- Strong understanding of and ability to use database
systems.
- Strong understanding of P/L responsibilities.
- Strong ability in planning, developing and executing marketing
initiatives.
- Proven customer service skills.
- Tact, patience and diplomacy, particularly with non-native
English speakers.
- Need for cultural sensitivities and/or a desire to work in a
diverse environment.
- High energy level and ability to thrive in a fast-paced
environment.
- Bachelor's degree or equivalent.
- 3-5+ years experience in a business or operational
setting.
- Prior management experience as evidenced by strong leadership,
entrepreneurial, and team motivation skills.
- Hands-on approach to customer service and business growth.
- Ability to travel locally and work occasionally during evenings
and weekends.
- Must be authorized to work in the United States.Preferred
knowledge, qualifications and skills:
- Master's degree.
- Prior experience with international students and ESL/EFL field
and/or sales and marketing.
- Language ability in one or more foreign language.Application
method:Please apply on this website. We recommend that you apply at
the earliest opportunity, as this vacancy will be closed once we
have gathered a suitable shortlist.Physical Requirements
- Sitting.
- Standing.
- Walking.
- Climbing.
- Lifting up to 50+ pounds.
- Pulling.
- Pushing.
- Carrying.
- Grasping.
- Reaching.
- Bending.
- Visual acuity.
- Color determination.
- Speaking.
- Listening.Remuneration: In compliance with California
guidelines regarding pay transparency, our pay scales for employees
in California; from School Directors with no experience, to well
qualified and experienced candidates:
- $75K/year Avg.
- $65K/year Min.
- $80K Max.Location: Los Angeles, CA, USAEmployee Type:
EmployeeJob Functional Area: OperationsKaplan International is an
equal opportunities employer and positively encourages applications
from suitably qualified and eligible candidates regardless of sex,
race, disability, age, sexual orientation, gender reassignment,
religion or belief, marital status, or pregnancy and maternity. If
you require any adjustments or additional support within the
recruitment process, please contact us directly. All positions with
Kaplan are paid at least $15 per hour or $31,200 per year for
full-time positions. Compensation for specific positions are based
on job level, skills, years of experience, and education, among
other factors. Additionally, certain positions are bonus or
commission eligible.Kaplan International Languages requires that
all new hires have proof of COVID-19 vaccination as a condition of
employment. Exemptions for medical or religious reasons are
available on a case-by-case basis.
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Keywords: Kaplan International, Pico Rivera , School Director, Executive , Los Angeles, California
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