Senior Director of Portfolio Operations
Company: Sentral
Location: Los Angeles
Posted on: October 18, 2024
Job Description:
About Sentral
Sentral is a network of urban residential communities redefining
the way people live, travel, and work. Sentral takes the
convenience, connection, and comfort of home to new heights-we call
it Home+. Designed for the mobile professional, our one-of-a-kind
communities offer designer-furnished and unfurnished apartments
with flexible lengths of stay in walkable, vibrant neighborhoods.
Premium amenities include everything from thoughtful co-working
spaces and high-speed Wi-Fi to fitness centers, rooftop pools,
homesharing, and more.
Whether you stay a year, a night or somewhere in between, Sentral
lets you live life on your own terms in the heart of the world's
best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami,
Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San
Jose, Santa Monica, Scottsdale, Portland, and Seattle, with more
coming soon.
Our core values reflect our commitment to our employees, as we
elevate humanity and make one another better. We strongly believe
in continuous personal improvement, career growth and diversity in
our work force. With ongoing learning & development offerings,
leadership coaching and mentorship programs, we foster an empowered
environment rooted in empathy and growth. Our colleagues are
curious explorers who never stop learning and who strive for great
outcomes.Learn more about Sentral by visiting
Position Overview and Duties
This role closely interacts with Accounting, Operations, Marketing,
IT, and On-Site Teams to ensure the successful implementation of
our financial and operational initiatives. The Senior Director,
Portfolio Operations will be responsible for ensuring Sentral's
service standards are instilled throughout all properties and
cultivating new relationships and partnerships. This role reports
directly to our Senior Vice President of Operations and will work
alongside other Sentral personnel across the Sentral portfolio.
This position will allow for some remote work, but will work
frequently with multiple properties in the Los Angeles
area.
- Responsible for oversight and management of multiple properties
and respective on-site teams within the assigned portfolio
- Have deep knowledge in day-to-day operations (hospitality is a
plus) to identify areas of opportunities to improve service
- Proactively communicate with ownership groups and Asset
Management team in a timely manner.
- Analyze monthly and quarterly performance and budget
projections; compare to management plan and budget; adjust
strategies accordingly.
- Responsible for preparation of annual project budgets
- Provide information and take the lead on Budgets and Capital
Improvement Schedules. Ensure that capital improvements and
equipment purchases are bid out and completed per schedule.
- Involvement with bidding process/contract execution/required
documents from outside vendors.
- Handle construction warranty issues that arise with new
projects
- Conduct monthly audits to monitor for any issues in portfolio.
Follow up on any concerns found.
- Ensure rent collection at all properties. Review delinquency
and work with staff to minimize accounts receivable
- Monitor leasing activity and proactively adjust pricing and
concessions with ownership approval in conjunction with the Revenue
Management team.
- Ensure tracking and completion of training for all employees
hired at assigned properties
- Prepare and participate in unit/property inspections and
State/Investor Audits/reporting
- Perform property inspections as needed to ensure company
standards are maintained and issues are corrected in a timely
manner.
- Track, triage, monitor and resolve Notice of Violations to
ensure timely abatement
- Ensure that Yardi and other records are accurate and up to
date, including annual audits of all resident records.
- Responsible for timely completion of lender required
questionnaires and other reporting requirements
- Maintain current certifications and Service Agreements at
properties
- Keep vendors up to date with management changes
- All other duties as assigned
Skills and Experience
- 10+ years related work experience in operations preferably in
the hospitality and MF industry.
- BA/BS degree in Business Administration or related field
- Has deep knowledge of property operations and be able to
understand their needs.
- Highly organized and collaborative
- Proficiency with Yardi, CRM, and other Multifamily
Technology/Platforms
- Proficiency with modeling investments in Excel and knowledge of
database, financial and project management applications
- Strong knowledge of operations with budget formulation
- Excellent verbal and written communication skills
- Solid analytical, organizational skills and ability to
multitask
- Keen attention to detail with a proactive problem-solving
approach
- Ability to make decisions and initiate action within
established guidelines
- Comfortable working under pressure, handling stressful
situations, and acting decisively in an aggressive environment
Sentral Benefits
- Healthcare Coverage: We are committed to providing
comprehensive healthcare plans (medical, dental, vision, and other
benefit options) to our team members and their families.
- Career Development: We offer extensive learning and development
opportunities to support growth.
- Paid Time Off: Sentral fosters a flexible work lifestyle by
offering generous paid time off to team members.
- Matching 401K: To help you reach your savings goals, we offer a
401(k) plan with a match.
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Keywords: Sentral, Pico Rivera , Senior Director of Portfolio Operations, Accounting, Auditing , Los Angeles, California
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